Terms of Service

These Terms of Service cover Allegitech’s computer diagnosis, repair and installation services.

Service Warranty

If you are not satisfied with the services received from Allegitech, please call 502-410-0145 or 866-425-3255 for assistance. If there is a problem with the service provided by Allegitech, and if you notify us within 14 days of the initial service performed, we will work to remedy your problem quickly and at no additional labor cost to you.

If repairs were necessitated by a virus or spyware, this 14-day labor warranty is valid only if anti-virus and anti-spyware protection for your computer system was installed and updated during the entire warranty period.

Equipment Warranty

Allegitech provides a 30-day return policy for all equipment purchases excluding labor, special orders, software, digital subscriptions or content, consumable items such as batteries, items that are damaged or abused, or items that are missing accessories such as remote controls, cords or cables.

Aside from this return policy, the warranty for all purchases, if any, is provided solely by the original manufacturer.

Customer Responsibility

For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the Allegitech technician arrives, services will be denied and a $25.00 cancelation fee will be charged.

Allegitech technicians are familiar in the protocols of computer hardware and software installation, troubleshooting and configuration, but are not official OEM authorized service technicians. Customers agree that by allowing the Allegitech technician to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment.

The LOSS OF DATA IS A REAL AND INHERENT RISK and Customer agrees to have taken all necessary precautions by backing up all important, personal and proprietary data.

Cancellations

To cancel, or re-schedule, your in-home or in-office service request, you must contact Allegitech at 502-410-0145 or 866-425-3255 at least 2 hours prior to the scheduled service. Cancelations, or re-schedules, that do not occur within this time frame will result in a $25.00 fee.

Limitations of Service

Allegitech reserves the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or other requirements are unusual or extensive and beyond the scope of this service agreement as reasonably determined by Allegitech.

Limitations of Liability

Customers agree to release, indemnify and hold Allegitech harmless from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.

To the extent permitted by law, you agree that Allegitech’s total liability for damages related to its services is limited to the total amount you pay for the services, and you release Allegitech from liability for any indirect, incidental, special, or consequential damages. Allegitech is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.

Trip Fees

Additional trip fees may apply for services rendered at locations that exceed 20 miles from Allegitech's nearest service depot.

If our technician drives more than a total of 40 miles round-trip, each additional mile beyond the first 40 will be billed at a rate of $1.25 per mile.

The total trip fee will be pre-calculated and disclosed prior to the run and will be charged to your account before our technician is dispatched. This fee is non-refundable even if the run is canceled due to no adult being present when our technician arrives.